© 2018 The Inkspot, Inc.

FAQ

Getting

Started

Sizing

Chart

Terms

Turnaround

The turnaround time on your order with The Inkspot starts when we have all information required to complete your order (deposit*, all artwork, fonts, shipping info, etc.). Delay in receipt of *any* of this info could result in production delays. Our current turnaround time is 10-12 business days + shipping. Complex orders or extras may increase turnaround. Delay in approval of mock ups could also result in production delays. The most up-to-date turnaround time will be listed on your quote.

If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of The Inkspot's control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.

Minimums

Screen printed items: 12 pieces (of the same design)
Embroidered hats: 12 pieces

Artwork

All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. The Inkspot will not be responsible for poor quality printing due to poor artwork. The Inkspot is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.

Art Approval | Order Proofing

All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.

Out of Stock Items

The Inkspot is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.

Collar & Seam Printing

Although The Inkspot has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints.

Specific Measurements When Printing

There is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and The Inkspot will not reprint or refund these shirts.

Payment

The Inkspot can take many forms of payment for your order.  This includes cash, check, and most credit cards.  New customers will need to pay a deposit (unless otherwise stated).  No orders will be released until payed in full by the customer.

Changes to Your Order After Placement

Any change made to your order that is not due to a stock issue will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.

Example: BrandX places an order for 100 Anvil 980 shirts in Black. The Inkspot then orders the shirts to prepare for printing. Two days later, BrandX wants to change the order to now print on 100 Anvil 980 White tees. The Inkspot has to re-write the order and ship the black shirts back to the supplier (paying a 15% restocking fee + shipping costs) then pay to have them ship new shirts out.

Cancellations & Restocking Fees

Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.

Example: BrandX places an order for 99 shirts. The Inkspot then orders the shirts to prepare for printing. Two days later, BrandX needs to cancel the order (for any reason). The Inkspot has to return the shirts to the manufacturer, incurring shipping fees and restocking fees. The Inkspot refunds BrandX for their order minus necessary cancellation fees.

Must-Have Dates

The Inkspot will do everything we can to meet any must-have date. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.

Shipping

The Inkspot cannot be responsible for any shipping delays caused by the shipping company.

Examples: UPS cannot deliver your package on time due to inclement weather. | UPS delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.

Under-Runs & Spoilage

Due to the nature of this business, The Inkspot will not be responsible for under-runs or spoilage up to 10% per design (spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).

The Inkspot will not, at any time, be responsible for any lost profits on items shorted from your order. (IE: If you paid $7.50 per shirt to get the shirt printed, but you sell them for $25.00, The Inkspot is only responsible for the $7.50 you would have paid us for the shirt).

Quality Assurance

We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. The Inkspot will not be responsible for errors with your order if notified after 72 hours of receiving the goods. The Inkspot also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While The Inkspot does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.

Claims & Reprints

We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email sales@inkspotusa.com to submit your claim. If The Inkspot is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.

Example: If you order 100 shirts and you’ve sold 15 but then you discover a print defect and you return only 85 shirts to The Inkspot, we are only responsible for the reprinting of the remaining 85 shirts).